Refund & Return

Refund & Return Policy

At Calminity, your satisfaction matters to us. Every product is carefully inspected before shipment, and we stand behind the quality of our frequency generators.

For added peace of mind, eligible Calminity products are covered by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

If you're not satisfied with your Calminity product, you may request a return within 60 days and, if the return meets the conditions outlined below, receive a full refund.

Before returning any product, please contact our customer support team at:

Email:

Our support team aims to respond within 24 hours.

To help us process your request as quickly as possible, please include:

Your order number
Full name and email address used when ordering
Reason for the return
A photo showing the condition of the product, or a video demonstrating the issue

Please note that Calminity products may be imitated or sold by unauthorized sellers. If we cannot locate your order in our system, the purchase may have been made through another seller and therefore may not qualify under our return policy.

How to Return Your Product

Please contact our support team before sending anything back.

Once your return request has been reviewed and approved, we'll email you the appropriate return instructions and return address.

To qualify for a standard return, the product must be:

Returned in its original, undamaged packaging
In good overall condition
Free from signs of excessive or heavy use
Clean and free from excessive dirt, hair, debris, or similar contamination

Please do not return your order to the address printed on the original package unless our customer support team specifically instructs you to do so.

Return Shipping Costs

For standard returns made under our 60-Day Money-Back Guarantee, return shipping costs are the customer's responsibility.

This applies to both domestic and international returns.

We strongly recommend using a tracked shipping service, as a valid return tracking number is required for us to process your refund.

Orders that are still in transit cannot be refunded as a standard return. Please wait until your package has been delivered before contacting us to begin the return process.

eBooks & Digital Products

Separate purchases containing eBooks are non-refundable.

Because digital products cannot be physically returned once delivered or accessed, purchases consisting of separately purchased eBooks are not eligible for refunds under our standard return policy.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, defective, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Email and include:

Subject: Damaged or Incorrect Product
Your order number
Your full name
Email address used for the purchase
A description of the issue
Clear photos or video showing the problem

Once we've reviewed the information, we'll arrange a replacement where applicable.

For damaged or faulty products, we may ask you to return the item using the least expensive tracked shipping method to the address provided by our support team.

When a replacement is being arranged, Calminity will reimburse the applicable return shipping cost after receiving the damaged item, and we will cover the shipping costs associated with sending your replacement.

Prefer a Refund Instead?

If you receive a damaged or faulty product but prefer a refund rather than a replacement, you may request one.

In this situation:

Return shipping is the customer's responsibility.
Original shipping charges are not refundable.
Your refund will be processed after we receive and inspect the returned product.

When a Refund May Not Be Available

A refund may be declined in circumstances including:

Tracking confirms the package was successfully delivered, but the package cannot be located. In this situation, please contact the delivery carrier first.
Delivery failed because of information or circumstances within the customer's control, such as providing an incorrect or incomplete shipping address.
The returned product shows excessive use, significant physical damage, deep scratches, or permanent wear beyond reasonable everyday use.
The product has been modified, altered, or otherwise changed from its original condition.

Gift Cards & Personalized Products

Gift cards are non-refundable.

If Calminity offers personalized or customized products in the future, those products will generally not be eligible for return unless they arrive defective or damaged.

Refund Processing

Once your returned product reaches us, our team will inspect it and notify you regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method within 5–7 business days.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Using tracked shipping and providing us with your tracking number can help avoid unnecessary delays in processing your return.

Late or Missing Refunds

If your refund has been approved but you haven't received the funds yet, please:

Check your bank account again and allow for normal processing times.
Contact your bank or credit card provider, as refunds may take additional time to post.
If you've completed these steps and still haven't received your refund, contact us at

Incorrect Shipping Address

Please carefully review your shipping address before submitting your order.

Calminity cannot be held responsible for packages that are lost or cannot be recovered after being delivered to an incorrect address supplied during checkout.

If tracking shows that your package has been delivered but you cannot locate it, please contact the carrier directly.

Where possible, our support team can assist by providing available shipment information, including your tracking number and recorded delivery date.

Changes to This Policy

Calminity reserves the right to update or modify this Refund & Return Policy when necessary.

Any changes will be reflected on this page, so we recommend reviewing the policy periodically.

Need Help?

If you're unsure whether your order qualifies for a return, refund, or replacement, please contact our customer support team before sending anything back.