Shipping Policy

At Calminity, we do our best to make sure your order is prepared, shipped, and delivered as smoothly as possible. Below you’ll find everything you need to know about processing times, delivery estimates, tracking, and potential shipping delays.

ORDER PROCESSING

Once your order is placed, our fulfillment team typically prepares and processes it within 24–48 hours.

Orders submitted before 2:00 PM are often dispatched on the same business day whenever possible.

Please keep in mind that orders are not shipped on weekends.

SHIPPING RATES & ESTIMATED DELIVERY TIMES

Delivery times and shipping fees vary depending on your destination.

United Kingdom (GBP)

• FREE Shipping on orders over £40
• Orders below £40: £4.95 shipping
• Estimated delivery: 5–8 business days

United States, Canada, Australia & New Zealand (USD)

• FREE Shipping on orders over $50
• Orders below $50: $5.95 shipping
• Estimated delivery: 8–12 business days

European Union (EUR)

• FREE Shipping on orders over €40
• Orders below €40: €4.95 shipping
• Estimated delivery: 5–8 business days
  

Please note that these delivery windows are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on your location, carrier operations, and the fulfillment center handling your order.

You will not be charged additional import fees on your delivery, regardless of your destination country.

ORDER TRACKING

As soon as your package leaves our fulfillment center, you’ll automatically receive a shipping confirmation email containing your tracking number.

You can use this tracking information to follow your package throughout its journey.

If you haven’t received your tracking details, or your tracking number doesn’t appear to be working, please contact us at         Our team will be happy to assist you.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

If you notice an incorrect or incomplete address after placing your order, contact us as soon as possible. We may be able to update the information as long as the package has not yet been shipped.

Once an order has been dispatched, however, we are unable to change its delivery address.

Calminity cannot be held responsible for packages that are lost or stolen after being successfully delivered to the address entered during checkout.

If a delivery issue occurs, you may contact the shipping carrier directly. We can also provide available shipment information, including the tracking number, courier details, and recorded delivery date.

FAILED OR UNDELIVERABLE PACKAGES

If a shipment cannot be delivered due to circumstances related to the recipient—such as an incorrect or incomplete address, the recipient being unavailable, or refusal of the delivery—the package may be returned to the sender.

Any return shipping charges or additional costs resulting from an unsuccessful delivery will be the responsibility of the customer and may be deducted from the final refund amount.

MAXIMUM DELIVERY WINDOW

While most orders arrive well within the estimated delivery period, we consider 30 days to be the maximum estimated delivery timeframe.

If your order has still not arrived after 30 days, please contact us. We will initiate a request to arrange either a full refund or a replacement, depending on the circumstances.

We never want our customers waiting unnecessarily long for their Calminity order.

SHIPPING DELAYS

Occasionally, circumstances outside our control may cause a shipment to take longer than expected.

Possible causes include:

• Customs processing
• Public holidays
• Severe or extreme weather
• Carrier disruptions
• Other unexpected logistical delays

Depending on product availability and your destination, orders may be fulfilled from our warehouses in the United States, Germany, or China. Whenever possible, your order will be shipped from the nearest fulfillment location with available inventory.

If your tracking information hasn’t updated for an extended period or your package appears to be delayed, contact us at              and our team will help investigate the shipment.

Thank you for choosing Calminity. We appreciate your trust in us and look forward to getting your order to you safely and as quickly as possible.